FAQ

In case there is a failure in payment, please retry and keep the following things in mind:

• Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
• If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@zeninthreads.com

• Tap on “Accounts” section under the main menu of your App/Website and then select the order you want to cancel. The 'Cancel' option will only be available before your order is shipped. If you are facing an issue, please email us at support@zeninthreads.com we will sort it for you.

To place your order, follow these steps :

• Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
• Once you’re done, click the ‘Add To Cart’ button.
• After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
• From there, you can either login to your existing The Zeninthreads account or simply continue as a 'New User' and create one.
• Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

• Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
• You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

Yes, we offer COD to all of our products.

• Orders in India, once shipped, are typically delivered in 4-7 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, stock availability etc.).

We offer free shipping to the orders within India.

You can track your order here. You need Tracking Id or Phone number to track your order.

• No. These are charges applicable each time an order is placed and are non-refundable.

• You can apply for an exchange for your order within 7 days after an order has been delivered. We have a reverse pick up facility for most pin codes.
• Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website/app.
• If you have any other query regarding this, you can email us on support@zeninthreads.com.

• If it has been 5-7 business days since the order has been picked by our courier partner and if the refund isn't reflecting , please email us at support@zeninthreads.com and we will sort it out for you.

To exchange your order, you will need to log in to your account and follow the steps:

• Go to 'Orders' or click here
• Enter your Order number and Phone number/ Email address. Click 'Start your return'.
• Select the order which you want to return/exchange and provide the reason for the return along with the Images of the products.
• Select the mode of return as Reverse Pickup and drop or Self Ship.
• In case your pin-code is unserviceable for a reverse pick up, you will be prompted to change the address and pin-code or to select Self Ship option.
• Click on the acknowledgment box and submit your exchange request.
• Your replacement order will be shipped once the original order is successfully collected, and the tracking details will be shared with you accordingly.